Privacy Policy

This policy explains how Residential Care Network handles information in the directory as it operates today: public search, provider accounts, organizations and homes, verification, photos and posts, availability, moderation, and Professional Listing subscriptions.

Public search works without registration. No account is required to browse states, counties, cities, care categories, or home profiles.

Search activity is not sold and is not used to build advertising profiles about visitors.

The platform does not collect or forward inquiry messages. Visitors contact providers directly using the phone number, email address, or website the provider has published on its listing.

The platform does not receive the contents of those conversations and does not know whether a visitor later tours or moves into a home.

We record anonymous or aggregate activity such as profile views, search-result impressions, and clicks on call, email, and website buttons. These counts are shown to providers only in aggregate.

We do not store raw IP addresses for analytics, build visitor profiles, or use advertising pixels or third-party behavioural trackers.

When a provider registers, we process account and authentication information: email address, an authentication credential handled by our authentication provider, sign-in timestamps, and the agreements the account has accepted.

We also process organization information (legal or operating name, role and authority of the person registering, and business contact details) and home information (name, address, contact details, services, amenities, languages, accessibility, rooms, pricing ranges, and availability).

To publish a home, we process licensing details and provider-authority information submitted by the provider, together with administrator notes recording whether the licence record and the submitting account's authority were confirmed.

Verification records and administrator notes are internal. Only the resulting public status labels appear on a listing.

Photos and posts are uploaded to private storage first, reviewed, and published only after approval. Image location metadata is stripped on upload.

Availability updates carry a last-confirmed timestamp so listings show how recent the information is.

The directory is not designed to hold medical records, medication lists, diagnoses, or other protected health information, and providers are asked not to upload them.

Public fields are the ones a provider chooses to publish: home name, description, services, amenities, availability, approved photos, and the public phone number, email address, and website.

Private fields include exact coordinates, internal contact details a provider has not published, verification evidence, administrator notes, moderation history, and audit records.

Many residential care homes operate from private residences. Providers choose how precisely their address appears publicly: exact, approximate, city and ZIP only, or hidden until contact.

Exact addresses and exact coordinates are stored securely and are not published automatically. Approximate display uses an offset location rather than the precise point.

Professional Listing is an optional paid subscription. Subscription status, plan, renewal and cancellation dates, and the associated home are stored so the platform can apply the correct entitlements.

Payments are processed by Stripe. Payment-card details are entered with Stripe and are not stored by Residential Care Network; we retain only the subscription and payment status Stripe reports back to us.

Listings, photos, and posts may be reviewed before or after publication. We keep administrative moderation decisions and audit records of significant account, listing, verification, and subscription changes so decisions can be explained and reversed if needed. Sensitive fields are redacted in those records.

We rely on a small number of processors to operate the service: hosting, database and storage, authentication, and Stripe for payments. They act on our instructions and are not permitted to use provider or visitor information for their own purposes.

We do not sell or rent personal information, including family contact information, and we do not operate a referral, matching, or lead-selling service.

Listing, verification, membership, and cancellation notices appear inside the provider dashboard. The platform does not send automated marketing email.

Information is retained for as long as reasonably necessary to operate the account, provide the service, meet security and accounting needs, resolve disputes, and satisfy legal obligations. We have not adopted a single fixed retention period for every record type.

Providers may request access to, correction of, closure of, or deletion of their account information where that is technically and legally permitted. Some records — for example accounting records and moderation history — may need to be retained.

Requests are handled through the support mailbox below.

An earlier version of this project offered an inquiry-forwarding feature that has been retired. Any historical inquiry information remains subject to the previously disclosed retention and 12-month purge schedule.